Billing and usage
Understand plan allowances, usage, upgrades, downgrades, and cancellation
Open Organization → Subscription plans to review the selected organization’s plan and resource usage. Every active Member can view this page, but only the Owner can change the subscription or open the payment-management portal.
Plan allowances
The dashboard is the source of truth for the current catalog and price offered to the organization. The implemented resource allowances are:
| Capability | Free | Starter | Pro |
|---|---|---|---|
| Member seats, including unexpired invitations | 1 | 3 | 15 |
| Managed AI replies per usage period | 100 | 100 | 100 |
| Knowledge chunks | 200 | 2,000 | 10,000 |
| URL scrapes per usage period | 10 | 100 | 500 |
| Conversation history | 7 days | 30 days | 90 days |
| Active Actions | 0 | 2 | 10 |
| Custom AI providers | No | Yes | Yes |
| Hide the Bubblo widget badge | No | No | Yes |
| Weekly and monthly Insights reports | No | No | Yes |
Managed replies and URL scrapes reset with the organization’s usage or billing period. On Starter and Pro, Use Bubblo AI first can route to the enabled custom provider after the managed-reply allowance is exhausted. Without a usable custom provider, the conversation moves to Needs human instead.
The usage view tracks seats, managed AI replies, Knowledge chunks, URL scrapes, and active Actions. Follow its values when deciding whether to remove resources or change plan.
Upgrade
Only the Owner can start an upgrade. Upgrading from Free opens a paid checkout and activates the selected plan after payment succeeds. An upgrade between paid plans applies the prorated charge for the rest of the current period and grants the higher-plan benefits only after that payment succeeds.
Use the payment-management portal to update payment details and view invoices.
Downgrade
A paid-plan downgrade is scheduled for the end of the current billing period. Before confirming it, select which resources should remain within the target limits when the dashboard asks:
- Extra member seats are suspended, and pending invitations above the target are revoked.
- Actions and Knowledge sources above the target allowances are locked rather than deleted.
- Conversations outside the target history window are permanently removed by retention processing, together with their messages and summaries.
Review Members and roles, Actions, Knowledge, and Inbox history before the effective date.
Cancel or resume
Cancellation takes effect at the end of the current billing period and moves the organization to Free. The Owner can resume the paid subscription before that date. The same target-plan resource limits apply when the cancellation becomes effective.
For related plan-gated settings, see AI providers, Widget branding, and Insights.